Returns / Refunds
Can I return items to you?
If for any reason you need to return the item/s received you're welcome to return them to us within 14 days provided they are in an unused condition and how you received them. A full refund of the item will be issued. Please note we do not refund returns postage for items where there is no fault to the product. Once received we will process a refund for the item costs only.
If your item is faulty, caused by the manufacturer, we will offer you a returns postage label or refund your return postage costs. Refunded postage will be paid at the standard rate to that of the dispatched postage.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
General returns can be sent to the following address, Please make sure to include your order number and information on why you're returning it, we do advise where possible to track your return:
c/o Proper Digital Limited
53 Beck Road
Can I exchange items?
Unfortunately we don't offer direct exchanges. To make the situation simplified If you would like to swap an item for a different item or size you'll need to return the item to us at the address above. We'll then process a refund for the item and you'll need to place an order for the new item you require.
My item has arrived defective / damaged.
We're sorry there has been an issue. Please email us at email@example.com with some images and an outline of the issue so we can resolve that for you. To avoid delay do remember to submit the images!
I have received the incorrect item. What should I do?
Please contact our customer service team at firstname.lastname@example.org with your order number and information on the item you have mistakenly received.
How long do refunds take?
When we process your refund you'll be notified via email. We aim to process refunds for returned items within 7 business days of receipt. Please be aware that refunds made to your debit / credit card can take up to 7 business days to show in your account. These processing times depend on your bank or card issuer.